Live2Support can take your website to the next level of sales generation and customer support service by adding live chat to it.
Live2Support will help you watch and trace website goings-on and the surfing habits of your customers. Our live chat software is browser-enabled; it integrates effortlessly with your existing website within minutes.
You can proactively extend chat invitations to your site visitors. Rapidly direct them to the information they seek or announce a sales promotion. Live2Support’s completely customizable visitor interface provides your site visitors and customers with an enriched user experience.
The Live2Support live support solution will allow you to deliver top-rated customer support to your customers thanks to a full range of feature-rich attributes.
Here are some key features of "Live2support":
· Monitor Website Traffic in Real-time.
· Fast and Easy Navigation.
· Block IP Address.
· Send a pop-up window of special offer or change visitor current page with some special page.
· Auto/Pro-active Chat Invitations.
· Friendly Invitation.
· Extensive Visitor Information System.
· (Geo location, search engine, time spent etc.)
· Chat History of every visitor comes to your website.
· Foot Prints (How many page visited and time spent by visitor on each page.)
· Call Back & Call Back History
· One to One Text Chat with WebSite Visitors
· One Support Operator can Accept Multiple Chat Request
· No Visitor Log-in or Sign-up Required
· Chat History Pop-up on Initiating Chat
· Serving Web Pages to Online Customers
· Pre-written or Standardized Responses
· Smilies (Emoticons) during chat
· File Transfer during chat
· Co-Browsing during chat session.
· Customize Pre & Post Chat form
· Leave Message form (if support operators offline)
· Multiple Support Operators Sharing Chat Session
· Typing Status Alerts
· Fully Customizable Visitor Chat Windows
· (To match with your web site look & feel)
· Ready Made Chat Windows Templates
· Customizable Offline Message Form
· Show visitor position in Chat Queue
· Customizable Online and Offline Graphics
· Graphics Customization at the Departmental and Page Level
· Visitor Window Language Customization.
· (Chat window in multiple languages)
· Language Support in Email Messaging
· Fast and Easy Integration
· Live Support Through more than One Department
· Department Based Chat Session
· Show visitor Queue Number in chat waiting status
· Maximum waiting time by visitor in queue
· Language Customization
· Enable time base chat session
· Operators auto logout from application
· Auto Greeting Message on chat pick for every operator.
· Administrative and Moderator Privileges
· Administrator Chat Monitoring and Live Support
· PPC Tracking and Hits Reporting
· Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
· Chat Transcripts of All Chat Sessions, search, email etc.
· Chat Sharing, Chat Transfer and Messaging to another Support Operator.
· Administrator/Supervisor Monitoring of Running Chat Session and Participation.
· Operator Assessment/ Performance Reports and Time Logs of Live Support Service.
· Local Time Integration
· Pass Custom Variables form Your Web Pages
· Post Chat Survey
· Friendly/Pro-active Chat Invitations (Auto or Pro-active)
· SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
· Auto Pop-ups and User-defined Messaging
· Page Specific Chat Invitation
· Multiple Location Chat Invitation
· Dual Interface with No Mandatory Downloads or Software Installation.
· Pro-Popup or Change Visitor Page without chat.
· Third Party Integration
Limitations:
· 15 days trial
What`s New in This Release: [ read full changelog ]
· More convenient Chat Requests display in Bar.
· Multiple ready made sound profiles for various sound alerts.
· Multiple language spell check option.
· Time stamp in operator`s chat window.
· Sorting on different columns in visitors monitoring window.
· Multiple instances (Operator login) on same system.
· Automatic Chat Accept option.
· Stickies and reminders integrated in operator console.
· Operator chat console in multiple languages.
· Operator chat console is also available for Mac OS.
· Now operator can also define their own Local Canned Responses and Pushed URL.
· Chat history of visitors in visitors monitoring window, even without chat .
